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Post by reuben Fri Nov 22 2013, 17:53

Got the freezer all set up. Phoned Natural Instinct this morning to confirm delivery of BARF and was assured it would be delivered between 9 am and 6 pm WTF?? Surprised Surprised  Have waited in all day. Hasn't turned up yet. Not a good impression for a new customer's first order which is about £120.
They'll be getting a call from an irate customer tomorrow.angry angry 
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Post by Guest Fri Nov 22 2013, 17:54

I'd be on the phone first thing! never used them but doesn't sound great

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Post by reuben Fri Nov 22 2013, 18:16

ella wrote:I'd be on the phone first thing! never used them but doesn't sound great
They were recommended as their BARF is made from human grade meat. But not a good first impression.

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Post by Guest Fri Nov 22 2013, 18:23

How bloody annoying Rodger yes on the phone first thing angry 

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Post by Guest Fri Nov 22 2013, 18:27

Definitely complain! I'd demand a full refund of postage costs.

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Post by janey Fri Nov 22 2013, 18:43

How flipping annoying! I hate it when things like that happen, definitely complain!
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Post by Kathy Fri Nov 22 2013, 18:55

Has it arrived yet ?

You don't get a second go at a first impression, not good.
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Post by reuben Fri Nov 22 2013, 19:14

Kathy wrote:Has it arrived yet ?

You don't get a second go at a first impression, not good.
Word of mouth is a great advert.

They don't want to see my word of mouth I put on Facebook.
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Post by Guest Fri Nov 22 2013, 20:07

reuben wrote:
ella wrote:I'd be on the phone first thing! never used them but doesn't sound great
They were recommended as their BARF is made from human grade meat.  But not a good first impression.

aye ive never used them i use durham animal feeds personally

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Post by Sazzle Sat Nov 23 2013, 13:47

I've not used them either, I have shop that sells raw near me so am very lucky in that respect. Hope it turns up soon x
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