Grrrr British Gas rant

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Grrrr British Gas rant

Post by Guest on Fri May 18 2012, 20:29

I have pre payment meters and i went to put some gas on.It kept comming up with card error 35 so i rang them up.I was told to go and get a new card and try that, so i did.It still came up with the error so i rang them back.After being on hold for an eternity,i was told that the engineers are too busy and the next appointment would be the 22nd and by then my gas will have run out so i had to phone them back when it did! Surprised So i told her what i thought about their customer service and hung up.I just spent the last half an hour outside stuffing the card in and out the meter and i managed to get it working thankfully.Really not impressed with them at all.Thinking of changing providers now angry at wits end

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Re: Grrrr British Gas rant

Post by Guest on Fri May 18 2012, 20:32

Useless. Hopeless. Absolute crap. I'm with British Gas as well but I'm on an agreed amount until the end of the year so I can't change - wish I could though.

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Re: Grrrr British Gas rant

Post by Guest on Fri May 18 2012, 20:33

>Big Grin<

We are with eon don't know if they are any better

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Re: Grrrr British Gas rant

Post by Guest on Fri May 18 2012, 20:35

Im looking up the different providers now.Mega ragged off with them angry

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Re: Grrrr British Gas rant

Post by janey on Fri May 18 2012, 20:36


Very frustrating!

I'm with EDF but have yearly thing also
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Re: Grrrr British Gas rant

Post by Steve on Fri May 18 2012, 20:37

they all as bad of each other i think >=P

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Re: Grrrr British Gas rant

Post by Kathy on Fri May 18 2012, 20:48

We are with NPower, dont even go there. When we first went with them hubby set up a direct debit for the monthy payment, a year later we discovered they hadn't taken any payments. We are now still paying for it after about 6 years. They are useless.

A while ago we had a letter from them demanding £150 a month, sod off. Thats about twice what we use. It's only the two of us in a tiny one person flat. Hubby phoned them and expressed his displeasure, as only he could and got this down to £80 per month. , we have gas and electric from them. As soon as its all paid off we are going elsewhere.

We always take meter readings, along with a photograph, and email them.


Last edited by kathytake2 on Fri May 18 2012, 20:50; edited 1 time in total (Reason for editing : added further info.)
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Re: Grrrr British Gas rant

Post by Guest on Fri May 18 2012, 20:51

kathytake2 wrote:We are with NPower, dont even go there. When we first went with them hubby set up a direct debit for the monthy payment, a year later we discovered they hadn't taken any payments. We are now still paying for it after about 6 years. They are useless.

A while ago we had a letter from them demanding £150 a month, sod off. Thats about twice what we use. It's only the two of us in a tiny one person flat. Hubby phoned them and expressed his displeasure, as only he could and got this down to £80 per month. , we have gas and electric from them. As soon as its all paid off we are going elsewhere.

We always take meter readings, along with a photograph, and email them.

at wits end at wits end at wits end

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Re: Grrrr British Gas rant

Post by Guest on Fri May 18 2012, 21:13

we're with British Gas and don't have a problem , we use the service plan for our boiler as well and just had new smart meters put in , only can speak as you find. Straight Face

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