shipping address issue

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bullsmommy1
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Post by bullsmommy1 Fri Dec 13 2013, 16:52

hi all, I ordered a product from el perro last week, wondering why it had not yet arrived I checked emails, I then noticed I had typed the shipping address in incorrectly, I had typed it 'stafford' 'post code' SUFFOLK, instead of Stafford (post code) STAFFORDSHIRE, at wits end  el perro emailed to say it should arrive still as post code is correct, I thought id get opinions on whether or not ive any chance of receiving my product or if it will get lost in the post. sorry to be a nuisance. thanks in advance.
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Post by Sazzle Fri Dec 13 2013, 17:13

Is your correct postcode on it? If so it should arrive x
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Post by Sazzle Fri Dec 13 2013, 17:17

That's how it gets sorted and delivered to the right delivery office and they deliver based on the 1st line of your address so as long as they are both correct the rest shouldn't matter :-)
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Post by Guest Fri Dec 13 2013, 17:18

I think if the post code is right then it should arrive Smile

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Post by Kathy Fri Dec 13 2013, 18:14

Yes, as long as the post code is correct you should receive the package
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Post by Guest Fri Dec 13 2013, 18:28

Yeah as long as the postcode is correct you should get it  biggrin 

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Post by Kathy Fri Dec 13 2013, 18:48

Do you know which delivery company is delivering the package ? Does it have a tracking number on it ?
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Post by janey Fri Dec 13 2013, 18:50

Yes was gonna ask the same thing about a tracking reference Xx
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Post by Guest Fri Dec 13 2013, 20:02

It'll get to you.

El Perro send by ordinary mail (from Poland - well, mine was, anyway), but it might take a bit longer because of the christmas post.

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Post by jshrew Fri Dec 13 2013, 22:55

Some big delays with the Xmas rush missed a delivery yesterday and the usual 2-4 hr wait to collect from the depot had been changed to 24hrs. as everyone else said if the postcode is right that will be the first check done for the delivery offices.
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Post by Rupertsbooks Sat Dec 14 2013, 13:14

I ordered a collar from them and they were incredibly helpful. They ended up calling just to make sure that the order was right. I would email again if you haven't received it yet. What did you go for in the end?
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Post by bullsmommy1 Sat Dec 14 2013, 13:53

Nope no tracking reference and also I emailed them but they said as they dispatched it a while ago there was nothing they could do, I'm just hoping it arrives soon.

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Post by Guest Sat Dec 14 2013, 14:25

Mine took about 2 weeks to get to me. When did you place your order?

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Post by Rupertsbooks Sat Dec 14 2013, 19:00

You could check whether there's a street name in Suffolk the same as yours. Did the package have your village/town name on it?
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Post by bullsmommy1 Sat Dec 14 2013, 19:30

Yeah I put town on correctly just put the wrong county,
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Post by Sazzle Sat Dec 14 2013, 19:52

Sure it will get to you x
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